Victron Phoenix Inverter 12VDC - 500VA - 120VAC - 50/60Hz - VE.Direct

30-Day Return Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return or exchange.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, including tags, instruction manuals, warranty cards, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.

• Returns accepted for 30 days
• Customer is responsible for return shipping. If you request The Yacht Rigger to provide a shipping tag, the shipping cost will be deducted from your refund.
• A 3% restocking fee will apply.
• No returns on final sale items.

If your return request is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, please contact us at sales@theyachtrigger.com.

Damages and Warranties
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. Most items we sell are covered by manufacturers' warranties. If you experience difficulty with a product, please contact the appropriate manufacturer for assistance or email us at sales@theyachtrigger.com.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products and special orders. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to request a return of the item you have. Once the return is accepted, you can make a separate purchase for the new item to ensure it is in stock.

European Union 14-Day Cooling Off Period
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it—unworn or unused, with tags, instruction manuals, warranty cards, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund was approved. When processing a refund, no additional transaction fee is incurred; however, the original credit card transaction fee is not refunded. If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please allow some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@theyachtrigger.com.

Return Policy Abuse
We reserve the right to refuse service to anyone suspected of abusing any policy of The Yacht Rigger.